Last updated: 10.10.2026

We do our best to ensure a pleasant, fair and transparent shopping experience. If for any reason you are not satisfied with your purchase, we'll be happy to help according to the policy detailed below.

Cancelling a transaction

A transaction can be cancelled in accordance with the Israeli Consumer Protection Law, 1981, subject to the following conditions:

• Cancellation is possible within 14 days of receiving the product or of the date the transaction was confirmed, whichever is later.
• Notice of cancellation must be given in writing by email.
• When a transaction is cancelled for reasons other than a defect or a mismatch, a cancellation fee of up to 5% of the transaction price or ₪100, whichever is lower, may be charged.

Returning products

A product can be returned provided it is intact and undamaged. The cost of return shipping is borne by the customer, unless the product is defective or the mistake was ours.

Refunds

The refund will be made to the original payment method used for the transaction, within 14 days of receiving the notice of cancellation. When the credit appears in your account depends on the credit card company.

Contact

For any question, request or clarification about cancellations and refunds: wellwellwallshop@gmail.com